Last updated: 23 April 2026
Purpose of this page
This page tells you how to raise a grievance with Kodetra Technologies Pvt. Ltd., as required by the Digital Personal Data Protection Act 2023, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Consumer Protection (E-Commerce) Rules 2020.
Use this process for:
- Complaints about how we've handled your personal data.
- Requests to exercise your rights under the DPDP Act (access, correction, erasure, consent withdrawal).
- Complaints about our services, billing, or response times.
- Any other concern that isn't resolved through normal support channels.
Grievance Officer
Name: Founder (name to be set at publication)
Designation: Founder and Grievance Officer
Email: info@kodetra.com
Postal address:
Kodetra Technologies Pvt. Ltd.
Panipat, Haryana, India
How to file a grievance
Send your complaint to the Grievance Officer by email or post, including:
- Your name
- Your contact email and phone (if available)
- A clear description of the issue
- Any supporting documentation or reference numbers
- What resolution you're seeking
Our response timeline
- Acknowledgment— within 2 working days of receipt. We'll confirm we've received the grievance and assign it a reference number.
- Resolution— within 15 working days of receipt, per the Information Technology Rules. If the issue is complex and requires more time, we'll tell you in the acknowledgment and provide a revised timeline.
- DPDP-specific requests (access, correction, erasure) — within 30 days of receipt, per the DPDP Act.
We take grievances seriously. Every grievance is logged, reviewed by the Grievance Officer, and responded to in writing.
If you're not satisfied with our response
You have the right to escalate:
- For data protection matters (DPDP Act): you can file a complaint with the Data Protection Board of India through its official grievance portal.
- For consumer protection matters: you can file a complaint through the National Consumer Helpline (1915) or the National Consumer Disputes Redressal Commission.
- For intermediary / IT Rules matters: you can escalate to the Grievance Appellate Committee under the IT Rules 2021.
We'll help you with contact details for the appropriate escalation path if the need arises.
Confidentiality
Grievances are handled confidentially. Only the Grievance Officer and those directly involved in resolving the issue have access to your submission. Records are retained per the retention rules in our Privacy Policy.
Updates to this page
If the Grievance Officer changes, or if the grievance process changes, this page will be updated and the “Last updated” date revised. We'll notify active newsletter subscribers of material changes by email.